I've been a satisfied Pizza customer for more than 5 years, ever since I moved to Chennai. However, it looks like things have changed lately. There has been price hikes in Pizza rates (which we can understand to a certain extend) with reduction quality of Pizza and delivery (which is worth a concern).
So, having bad experience for the third time, I thought it's time to write it up and let others know.
Here's what happened:
After two times of poor service, I was reluctant of ordering from Pizza Hut again. However the below offer persuaded me to do so.
I placed my order at around 3:45 pm at www.pizzahut.co.in on a Sunday and here at the order details.
After few minutes, I got a call from Pizza Hut PHD Ambit it park branch and I got it confirmed that I will get my pizza at the delivery time (with an allowable 30 mins delay). So far so good.
It's Pizza time (or not!)
After 9'o clock, I tried the Pizza Hut PHD branch and asked for my delivery and why it is being delayed. No correct response. They are having trouble identifying my order. I called the 3988 3988 customer support and they told they will arrange a call back. Now waiting for over 15 minutes...
No calls until now. Gave a call back again to their branch and this time they told that the order left for delivery at 8:30 PM itself. Even by walk I'm 10 minutes away from them and I wondered why this guy is taking more than 30 minutes to reach in a bike. The PHD guy had no answer and i had to contact customer support again now. Since each time an new guy picks up, it harder to explain each time the whole thing and they will always answer that they will arrange a call back. At one point of time, PHD guy told me that he will send the order ASAP, when i called. This was getting frustrating and the fifth time I asked for refund from the customer support an cancel the order. Now, the time is almost 9:45 pm. While on call, another call came in.
This time, the call was from a delivery guy and he was asking for directions and I told him where I'm. He got it delivered and now at around 10: 00 pm now it's Pizza time.
Is this a Pizza, really?
Contrary to my expectations, i had to face another problem. What I got is a less baked under cooked Pizza and I think these picture/video will talk more than words.
Last time, when I visited Pizza Hut PHD in Ambit IT park, I had to deal with an under cooked Pizza and mentioned it to the Pizza guy at that day. I missed that crunchiness and that minor crispness that you usually get, this time too. The one in the video is actually the best among the pieces. This one is slightly brown at the bottom. The other pieces were more whitish as the bottom.
This time, it was really hard to chew and it felt like dough in your mouth and was really pasty. My kid and I rejected it and we went with some breads and that became the dinner, that was otherwise supposed to be a great dinner.
I thought rather than bringing it to the less caring customer support, let's bring it to people's attention this time that Pizza is not the Pizza it used to be. The quality of the Pizza as well as the quality of the delivery seems to be reducing.
Conclusion
Thus, if you really want a better experience, don't order. Just go there and if you're lucky, you will get a perfectly cooked pizza on time. Best of luck!
For reference, the date of event was: 28-July-2013
